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Return Policy

Important information about returns and exchanges

Important Notice: No Refunds

NO REFUNDS POLICY

All sales are final. We do not offer refunds for any purchases. Please review this policy carefully before making a purchase.

No Refunds

All sales are final - no refunds will be issued

Exchange Only

Defective items may be exchanged

Check Before Buying

Review products carefully before purchase

Exchange Policy

We only accept exchanges for defective or damaged products under the following conditions:

Condition Action Time Frame
Defective/Damaged Product Exchange for same item 7 days from delivery
Wrong Item Shipped Exchange for correct item 7 days from delivery
Change of Mind No Exchange Not Applicable
Opened/Used Product No Exchange Not Applicable
Important: Due to hygiene reasons, opened fragrance products cannot be exchanged or returned under any circumstances.

Exchange Process

1
Contact Support

Email us at support@vesseltown.com within 7 days of delivery with:

  • Order number
  • Photos of defective/damaged product
  • Photos of packaging
2
Get Approval

Our team will review your request within 24-48 hours. If approved, we'll provide an Exchange Authorization Number (EAN).

3
Ship Product

Pack the product securely in its original packaging and ship it to our exchange address (provided with EAN).

4
Receive Replacement

Once received and inspected, we'll ship the replacement within 3-5 business days.

Non-Exchangeable Items

  • Opened Fragrance Products

    For hygiene reasons, opened perfume/attar bottles

  • Personalized Items

    Customized or personalized fragrances

  • Gift Cards & Vouchers

    All gift cards and vouchers

  • Sale/Clearance Items

    Items marked as "Final Sale" or "Clearance"

  • Used/Damaged Packaging

    Items not in original condition

  • Without Proof of Purchase

    Items without original invoice

Frequently Asked Questions

We maintain a strict "No Refund" policy due to the nature of our products. Fragrances are personal care items, and for hygiene and safety reasons, we cannot accept returns of opened products. This policy helps us maintain quality standards and keep our prices competitive.

Contact us immediately at +91 86688 75355 or email support@vesseltown.com within 7 days of delivery. Send photos of the defect/damage and packaging. If approved, we will exchange it for the same item. We cover all shipping costs for defective/damaged product exchanges.

No. We only exchange defective/damaged products for the exact same item. We do not offer exchanges for different fragrances, sizes, or types. This policy helps us manage inventory effectively.

We do not accept returns or exchanges for change of mind. All sales are final. We recommend:
  • Reading product descriptions carefully
  • Checking fragrance notes and details
  • Contacting us before purchase if you have questions
  • Considering purchasing sample sizes if available

If we shipped the wrong item, contact us within 7 days. We will arrange for the correct item to be shipped to you at our expense. You will need to return the wrong item (we provide a prepaid shipping label).

The exchange process typically takes 10-15 business days from approval to receiving your replacement:
  • Approval: 24-48 hours
  • Return shipping: 3-5 business days
  • Inspection: 1-2 business days
  • Replacement shipping: 3-5 business days

Before You Purchase

By making a purchase from VesselTown, you acknowledge and agree to our "No Refund" policy. All sales are final. We only exchange defective/damaged products under specific conditions.

Questions About Our Policy?
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